Customer Service

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 1-213-488-0988 or 1-213-488-2088

Monday - Friday, 8am-5pm PST

Saturday and Sunday, 8am-12pm PST 

online@brandymelvilleusa.com 

Monday - Friday, 8am-5pm PST

 Saturday and Sunday, 8am-12pm PST

USA Shipping & Delivery

Shipping orders: Most orders ship within 1-2 business days of purchase. Shipping times may vary due to availability of merchandise, or volume of orders. After your payment is authorized and verified, it can still take a couple of days to process your order and ship it out. Orders are not shipped on the weekends or holidays. As soon as your order ships you will receive an email confirmation to the email provided from the account.

Most orders do not require a signature, in case they do, please provide a valid physical shipping address where someone will be present to sign for the package.  After 3 attempts of delivery for signature, the package will be returned to shipper and it will be the customers responsibility for the freight charges incurred both ways, regardless of the free shipping offered at the time of order.

No signature required on most orders. If the UPS driver feels it isn't safe they will not leave the package there and require a signature from the customer.

Shipping rates: Shipping rates and estimated delivery times vary depending on location.

We do not ship to PO boxes, please provide a physical address.

Shipping is flat rate $5 on all orders within USA. 

Express Shipping

Express orders placed before 3pm(PST) will be shipped out on the same day. Orders placed after the cutoff will be shipped out on the next business day.

Ordering

Placing an Order: After you have added an item to your shopping cart, you can review your selections, update quantities, remove items or return to the detail page of the product. Once reviewed you have the option to continue shopping or proceed to check out and place your order.  We do NOT do mail orders or phone orders.

Order Confirmation: After you click “Submit Order” an e-mail confirmation will be sent. You can also check the status of your order by logging into My Account. Click on “Order History” to review order status and to obtain a tracking number.  

Cancelled orders: If the item that you ordered was either out of stock due to an inventory error or unforeseen delays by manufacturers, you will be contact within 48 hours. If you did order more than one item the other item will be shipped and the item that is out of stock will be cancelled off your order and you will be refunded. 

Emails will be answered within 24 - 48 hours. For address changes and canceled orders, please contact via phone within at least 24 hours.

International Shipping

  • The customer is responsible for paying all taxes, duties, and fees at the time of delivery.

  • If your package cannot be delivered or is unclaimed or refused, you are still responsible for all shipping charges, duties, taxes, and fees.

  • All international orders are final sale, there are no returns on international orders.

Brandy Melville ships to all countries currently serviced by UPS. Please email us at online@brandymelvilleusa.com if you have any issues placing an international order or if you do not see your country listed when checking out.

Transit Time

Most international orders take 3-7 business days for processing, and typical transit time for international orders is 7-10 business days. In most cases, you can expect to receive your order about 10-21 days after the order has been placed, but times may vary. Once the order reaches the ship to country, it may take additional days for your shipment to be cleared through customs. Customs clearance times vary by country and are at the discretion of the customs agency in the destination country.

Cost & Shipping

Most orders ship within 3-7 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on weekends or holidays. As soon as your order ships you will receive an email confirmation to the email address you entered on your order. If for some reason you do not receive an email, please check your spam folder and add online@brandymelvilleusa.com to your safe sender list.

Canadian orders also require a $50 minimum order with a flat rate shipping fee of $25, Canadian orders over $150 get free shipping.

International free shipping over $250: Does not include taxes and duties, see below.

Taxes & Duties

The international shipping charge does not include customs duties/taxes, which may be charged separately by the carrier.    All applicable customs fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of the custom agents to release your package. For more information consult your local customs office.

All international shipments are final sale.

Payment, Pricing & Promotions

We accept Visa, Mastercard, Discover, and American Express cards, as well as PayPal. Currently gift cards must be purchased in-store for in store purchases only and cannot be redeemed online.

Sales Tax: We are required to collect local sales tax in states where Brandy Melville has a store or corporate locations. We collect sales tax for billing addresses originating in California.

In some instances we have products that are popular that go out of stock quickly. If you happen to purchase one of these items and you are charged for it, you can request a refund on the item. You will only be charged for the items that are shipped to you, along with appropriate shipping and tax, where applicable.

Shipping times may vary due to availability of merchandise, or volume of orders. After your payment is authorized and verified, it can still take a couple of days to process your order and ship it out. Orders are not shipped on the weekends or holidays.

Discount codes are only valid for the times stated and will not be honored after their expiration date.

Privacy & Security

Brandy Melville uses the latest version of SSL to keep our customers information safe. SSL is a protocol that encrypts your information into codes so that your information is kept secure while being transmitted via the internet. Should you forget your password, we will email you a new temporary password. This is the best way to protect your information, as sending your existing password via email is not safe.

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Viewing Orders

If you have an account, you can view your orders by logging in to your account.

Terms and Conditions

Please take some time to review these Terms and Conditions.  Your use of this website and/or purchase of any products through this website constitute your agreement to the following Terms and Conditions.  By accessing Brandymelvilleusa.com (the "Website"), you (the "User" or "you") represent and warrant that you have read, understood and agree (1) to be bound by the following Terms and Conditions ("Agreement"); (2) that you have the right, authority, and capacity to abide by this Agreement; and (3) that you agree to comply with all applicable laws and regulations concerning your access and use of the website.

Brandy Melville USA reserves the right to update, change, modify or otherwise alter these Terms and Conditions at any time without prior notice.  Such revisions shall be effective immediately upon notice thereof, and any such notice may be given through any means, including but not limited to posting of the revised terms on the Website.  It is your responsibility to review this Agreement for revisions and modifications that may affect your rights or obligations hereunder.  You agree that you shall be bound by any such modifications to those terms.  ANY ACCESS OR USE OF THIS WEBSITE BY YOU AFTER NOTICE OF REVISIONS SHALL CONSTITUTE AND BE DEEMED YOUR AGREEMENT TO THE REVISED TERMS.

These Terms are effective unless and until terminated by Brandy Melville USA.  Brandy Melville USA may terminate these Terms without notice and at any time. In the event of termination, you are no longer authorized to access the website and the restrictions imposed on you with respect to the Content (as defined herein) and the disclaimers, indemnities, and limitations of liabilities set forth in these Terms shall survive termination.  Brandy Melville USA shall also have the right without notice and at any time to terminate the Website or any portion thereof, or any products or services offered through the Website, or to terminate any individual's right to access or use the Website or any portion thereof.

Returns & Replacements

Return instructions: Please follow the instructions on the return slip included in your order. All returns must be returned within 30 days of receipt to the address below. Please include your order number on the outside of the package and send to this address:

Brandy Melville Returns

Order #

664 South Santa Fe Avenue
Los Angeles, CA  90021

Return requirements-

We do not accept exchanges.

ALL returns must be unworn, unwashed merchandise

ALL sale and/or discounted items are final

ALL intimates, swimwear, jewelry, belts, hats, hair accessories, backpacks, eyewear, scarves, handbags, and iPhone cases are FINAL SALE. 

If you return an item that is not eligible for return, you are responsible for the cost of shipping it back to you.

No returns accepted from retail store purchases.  All store returns must be made to the store that the item was purchased from.

If any returns do not meet these requirements, you will be contacted and the items must be returned to you. We reserve the right to refuse any refund if we believe the items purchased have any signs of wear, alteration, damage, or misuse. Thank you for your cooperation if these matters. If you have any questions or concerns regarding your return please feel free to contact our customer service: online@brandymelvilleusa.com

Brandy Melville is NOT responsible for any shipping charges that may occur from a return. The original shipping charges are NON-REFUNDABLE.

Return Process: Once we have received the return and it is approved, your refund will be credited back to the original method of payment used to make the purchase.  Your refund will be processed within 7 business days. You will be notified via email with the address from when the order was placed. Please note that your banking or credit card company may take longer to process the refund and to contact them regarding any pending transaction. It may take up to 5-7 business days once they’ve received the information from us.

Please note:  If you change your region while shopping, your bag will be emptied and you will have to re-select your items.